Order Update #3: Stars Makeup Haven Package Arrived

Yay! My package from SMH finally arrived! It happened 3 days ago (sorry I didn't have a chance to post) & I'm so happy it's here.

In the order:

1 x SMH Freestyle Palette (Large)
1 x SMH 28 Eyeshadow Palette
2 x SMH Eyeshadow pans (Flare For The Dramatic & Light My Fire)
2 x SMH Eyeshadow pans bonus (Metro & Electra-fied)


So, all up it took 22 days to arrive from the USA to Australia. This isn't too bad I suppose but considering that half of the wait was due to the order not being processed & sitting in limbo with no communication, it was frustrating.

I had no idea if the delay was due to one or all of the products not being in stock as I did not receive any order updates (until it was shipped). I also sent an email to which I received no reply.

I have no qualms about delays, I'm a very patient girl, but it's nice to know why something has happened. A quick email is all anyone would ask for.... plus it would probably stop people asking about their order, a time consuming thing (I know from personal experience working in customer service)!.

The packaging for the order was really basic - a thin cardboard satchel. The palettes were sitting inside & the eyeshadows were wrapped in a layer of bubblewrap. Despite the basic packaging there was not much damage other than one of the eyeshadows touching the top of the plastic case in an impact (thank god it didn't shatter).

Anyway, the order is here now & I'm having fun filling the palettes - but that is another post altogether. Watch this space!



Stars Makeup Haven
Ordered: 13th October, 2010
Shipped (As per postmark): 23rd October, 2010
Shipped (As per Online Tracking): 26th October, 2010
Received: 5th October, 2010

Order Update #2: Stars Makeup Haven & All Cosmetics Wholesale - ACW arrived!

My package from ACW arrived today. It's a cute 12 pan SMH palette (magnatised). It took 6 hours for the palette to be shipped, & 9 days to arrive on basic postage. So, all up from order to goods in my hand (USA to Australia) - 10 days (inc Weekend). EXCELLENT!

The palette is not exactly what I thought it would be (more on that later) but I've put my MAC & Urban Decay pans in & filled it.


All Cosmetics Wholesale

Ordered: 20th October, 2010

Shipped: 21st October, 2010

Received: 30th October, 2010

Stars Makeup Haven
Ordered: 13th October, 2010
Shipped: 26th October, 2010
Received: ?

Order Update: Stars Makeup Haven & All Cosmetics Wholesale

So, here's an update for my orders - they've both been shipped & (hopefully) are on their way to Australia!

Stars Makeup Haven
Ordered: 13th October, 2010
Shipped: 26th October, 2010
Received: ?

All Cosmetics Wholesale

Ordered: 20th October, 2010

Shipped: 21st October, 2010

Received: ?

Stars Makeup Haven Update

Received an email yesterday advising that my order has been shipped!

Do you think 9 days is a long time to be waiting for a product just to leave a store? I guess I should be happy as some accounts I've read have been much longer (2 or more weeks).

I will update when I receive further info & of course, the package... fingers crossed it will make it safely from USA to Australia.

Stars Makeup Haven Processing & Experiment

I know I'm starting in the middle of a story here, but the long & short of it is that I ordered 2 x 28 magnetic palettes + 2 single eyeshadow pans from Stars Makeup Haven last week (14th Oct 2010). I've been patiently looking at my order online & it's been stuck on "processing" since then.  I read some similar reviews but of course, thought I would be the lucky exception to the rule.

Well, I'm usually patient & I tried really hard not to check it every day but you would think it wouldn't take 6 days to pick 2 palettes & 2 single eyeshadow pans that are in stock?

Anyway, I saw the smaller 12 palette on All Cosmetics Wholesale & knowing that they sell SMH products (& having regretted not ordering a smaller portable pallette for travel) I ordered the smaller 12 shadow palette. I got an email saying it was picked & (put aside to be) shipped less than 6 hours later! Really happy with that!

I don't mind waiting, but unnecessary delays aren't faith building. The order remains in "processing".

I sent Stars Makeup Haven an email just asking for an ETA. Hope I get a reply soon.